Category

Account

 Loading... Please wait...

FAQ

Skid Steer Solutions Frequently Asked Questions

If you have a question about Skid Steer Solutions, would like to know more about our company policies, or want more information on machine compatibility, this is the place to be. At Skid Steer Solutions, customer service and satisfaction is our number one priority. If at any time you would like to speak to an attachment expert, please don't hesitate to get in touch. 

Give us a Call

866-966-2538

Email Us 

Cservice@skidsteersolutions.com

Frequently Asked Questions

How long has Skid Steer Solutions been in business?

We got our start in 1994. Back then, it was just one man and a garage. Our founder, Rob Leib, began building chain tracks so he could work his skid steer without slipping. It wasn't long until a deep interest and passion for all things skid steer took hold, and soon Rob was inventing and building all sorts of attachments. Over time, Skid Steer Solutions was born. All these years later, we're still in business because we strive to put our customers first. We want to offer you a solution to your problem, and won't stop until you're satisfied and back to work in your machine.

Click here to learn more about our company

Are you a trustworthy and authorized dealer of skid steer and equipment products?

We are an authorized dealer of all the products we sell and stand behind our items 100%. Given that we've been in business for decades, we've established long-standing relationships with just about every vendor on our website. This means we're able to negotiate the best prices, for the best products, and back it all up with friendly and knowledgeable customer support. We don't deal in cheap, unreliable equipment, and we never sell knock-off products. We believe in heavy-duty, durable equipment that our customers can trust day-in and day-out.

How do I know your products will fit my machine?

Most attachments fit most machines thanks to the universal quick attach system. This is the universal way in which attachments connect to standard machines. Of course, every machine is different, there are many custom options available, and there are additional factors to consider such as: hydraulic couplers, auxiliary hydraulics, hydraulic flow range, and more. Thankfully, we are skid steer experts! We offer a huge selection of attachment plates and adapter systems, and have also put together a handy web page where you can learn more about attachment fit.

Click here to visit our Will it Fit My Skid Steer? page

Where are you located?

We are located in Bellingham, Washington. Near the Washington/Canadian border about 90 miles north of Seattle.

Where will my items ship from?

Most of the items we offer online are in stock and ready to ship from our indoor wearhouse in Bellingham, Washington. In some cases, we have developed a "drop ship" partnership with a vendor, or have purchased stock in a vendor's wearhouse for more efficient shipping methods. A "drop ship" item will be pulled, packed and shipped by the vendor who manufactures the attachment or accessory. Many of our vendors and partners are located in the American Mid-West.

How long does it take to ship my order?

Many of our items are in stock and ready to ship. Many will ship within 1 business day of your order being placed. Larger attachments or orders with custom options need to be assembled and built to meet specifications. Shipping time on these items vary, but we work hard to ship these items within 4 business days of your order being placed. Items that require longer build times, pre-order items, or items with longer lead times, will be noted when you select the product and add it to your cart.

What does "Built to Order" mean?

Built to Order means the item you are selecting needs to be build and assembled to fit your machine and application, and as such, may not ship right away. This may also mean you have selected a drop-ship item and the product will be assembled and shipped by the product's manufacturer. For products that we carry in stock, we staff a large team of attachment experts who work tirelessly to assemble, optimize and ship orders as fast as possible.

What does "Lead Time" mean?

Lead Time is a pre-designated amount of time that is required before your order will be ready to ship. We flag some items with specific lead times for many reasons, some include: complicated assembly, custom work required, low stock, stock that is in transit to our wearhouse, stock that is on back-order from the manufacturer.

What is your Return Policy?

We want our customers fully satisfied, no exceptions. We're happy to accept the return of any unused item within 30-days of the original purchase. We also offer exchanges, and in some cases, are able to accept returns outside of the 30-day window.

Click here to visit our Returns page

Do you offer a warranty?

We offer a 1-Year Limited Hassle-Free Warranty. This is in addition to any warranty or support provided by the manufacturer. We do this because we want our customers to shop with confidence, and know that Skid Steer Solutions stands behind their products as well as their customers. 

Click here to visit our Warranty page

My item arrived and isn't working, what should I do?

We do everything we can to ship reliable and trustworthy products, and we work hard to ensure your order is accurate and compatible with the specifications of your machine. In the rare case that we do make a mistake, or you receive a defective item, we will issue a full refund of your purchase and pay all original and return shipping costs.

Click here to visit our Returns page

My item was damaged in transport, how can we make this right?

We rely on timely, accurate and secure shipping on a daily basis, and as such, have partnered with shipping carriers that we trust ship products the right way and to avoid damage during transit. In the rare case of receiving an item that has been damaged during transport, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery.  You will also be responsible for filing a freight claim with the carrier. For our part, we will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation.

Do you ship to Canada?

We know Canada. Our owner was born and raised in Vancouver, and we happily ship to the Great White North. Canadian shipping does not fall under our "Fast and Free" shipping policy, but we do everything we can to offer cost-effective solutions to our Canadian customers. 

Click here to visit our Canadian Shipping page

Do you ship Internationally?

In many cases, we do offer International Shipping. Due to the complicated nature of these shipments, we ask that you please place your order over the phone at 1-866-966-2538 and discuss the details with one of our customer service representatives. Our Returns Policy and Warranty Policy do not apply to International Shipments.

I found a lower price on a competitors website, do you price match?

We are proud to offer a Best Price Guarantee. We simply ask that the item you're comparing to ours is being offered by an authorized retailer in good standing. 

Click here to visit our Best Price Guarantee page

How do I create an account?

Creating an account is simple and easy and allows you to take advantage of faster checkout, as well as earn loyalty points!

Click here to create an account

How does your loyalty points program work?

We want to reward our loyal customers with exclusive savings and have created a Loyalty Program that allows you to accumulate points on every purchase that can be redeemed for store credit. All you need is an account at Skid Steer Solutions.

Click here to visit our Loyalty Points and Members page 

Do you offer discounts or coupon codes?

We do offer discounts and coupon codes. Some discounts are automatically applied during checkout, some are available on our Inventory Closeout and Used Attachments page, and others require a coupon code in order to be redeemed. Join our email list, follow us on social media, and keep an eye out for exclusive codes and deals.

Do you offer gift certificates?

We offer gift certificates in any amount between $50 and $10,000.

Click here to purchase a Gift Certificate

Can I find you on social media?

You bet you can! Follow us on social media to learn more about new products, equipment news, and view awesome imagery and videos of attachments in action. We work hard to be an informative and entertaining follow.

Follow us on Facebook

Subscribe to our YouTube channel

Follow us on Instagram

Follow us on Twitter

I want to talk to someone on the phone, what number do I call?

Give us a call at 1-866-966-2538 and one of our attachment experts will be happy to assist you in any way.

Can I chat with a salesperson or customer service representative?

You can chat with us during standard business hours.

Click here to live chat with an equipment expert

Can I sell my products on your website?

We're always looking for new and innovative products to list on our website. 

Click here to learn more about partnering with Skid Steer Solutions