At Skid Steer Solutions, we’re committed to customer service. If you’re not fully satisfied with your order, we’ll do everything we can to make things right. We pride ourselves in offering premium attachments, parts, and accessories, and stand behind everything we sell.
We will gladly accept the return of any unused item within 30-days of delivery and issue a full refund, minus the cost of the initial shipment. You will also be responsible for any return shipping costs. You can expect your money back within 4 weeks of leaving your item with the return shipper, and in most cases you will receive your refund sooner.
We do everything we can to ensure accurate shipments of reliable products. In the rare case that you receive an incorrect or defective item, we will issue a full refund and cover all original and return shipping costs.
We only accept returns of unused items. If we receive a return, and upon inspecting the item for damage, misuse, or signs of operation, find the item to be non-salable as a new item, you will be notified and presented with two options.
1. You may receive store credit in the amount of the original order, minus the cost of the initial shipment, as well as a 5-10% restocking fee and an agreed-upon fee related to the damage incurred.
2. You may opt to have the damaged item returned to you. You will be responsible for all shipping costs, including the initial shipping cost, the return shipping cost to Skid Steer Solutions, and the additional return shipping cost to get the damaged item back to you.
An Important Note Regarding Financed products and how to Return a Product that has been paid for through Financing:
For returns where a financing vendor has been used to purchase the product; the customer will be responsible for any financing fees or charges commonly known as "unwind fees". These are often times required to close the credit line with the financing vendor and we advise you to reachout to the finance company prior to cancelling or returning your order. They will advise you on any fees due and the best way to achieve your goal. You may not be able to return just part of the order and may be limited in other aspects due to the terms of the contract, so it is very important to contact the company and representative you worked with before commencing with a return request. If you have any questions, please contact a customer service representative to assist you.
You have three options when it comes to initiating a return with Skid Steer Solutions:
When calling or emailing, please be prepared to include:
When logging into “My Account,” please follow these steps:
For items purchased over $2,000 that are being returned in used condition, or for customers returning multiple parts, we ask that you please fill out and include the following form:
Read on for more information and explanations of the finer points of our returns policy. Below, you will learn about:
Can I return and item outside of the 30-day policy?
Yes, you may return any unused item within 3 months of the date of purchase. If you are returning your item after 30 days, you will be rewarded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 5-10% restocking fee, depending on the item being returned.
Store credit will automatically be applied to your customer account. If you do not currently have a customer account, you may create one yourself, or call one of our customer service representatives for assistance.
Can I exchange an item?
If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping of the initial purchase, while we will cover the shipping costs of getting the new item out to you.
Can I return a used item?
We do not accept returns on used items, unless the item has been ruled to be defective.
Freight Damages and Lost Shipments
We rely on timely, accurate and secure shipping on a daily basis, and as such, have partnered with shipping carriers that we trust to do the job right.
In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery. You will also be responsible for filing a freight claim with the carrier. For our part, we will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation.
In the equally rare case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock the majority of items we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier of the issue and to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no cost.
We want our customers to shop with confidence and know that they’re getting the best customer service in the business. We’re proud to offer a 1-Year Limited No-Hassle Warranty on all products offered and sold on our website. Our warranty is unique to Skid Steer Solutions, and is independent from any manufacturer’s warranty.
If you find any physical defects in the materials or workmanship of the product you purchased, we will repair or replace the item at no charge. We will also cover all return shipping costs. Some exclusions apply.