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Returns
At Skid Steer Solutions, we’re committed to customer service. If you’re not fully satisfied with your order, we’ll do everything we can to make things right. We pride ourselves in offering premium attachments, parts, and accessories, and stand behind everything we sell.
Return Form
Refund policy
Our policy is valid for a period of 30 calendar days from the date of Sales Order Issuance, which is the date payment has been made or the date the order was issued in our system, whichever comes first. If you would like to cancel an order, or return an order for a refund inside of our 30 calendar day window, you may do so provided the order has not been fulfilled; and the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is verified to be defective by a representative of Skid Steer Solutions, and an RMA is authorized.
- Product is not as described in specifications on website, and an RMA is authorized.
- Product must be unopened.
- Product must be in original packaging.
- Product must be unused (includes "as-is" products sold as used, or prototypes).
- Product must not be damaged.
- Product/order was not financed.
In order to ensure the above criteria has been met, all returns requests will be reviewed prior to acceptance, and returns will be inspected prior to issuing a refund. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Built to Order
If you wish to cancel an order of a product that was sold with a Built to Order (lead time) availability at the time of your purchase, we will accept this cancellation and refund your entire order if the refund requirements section above, and the following criteria are met:
- Product / Order has not shipped within 30-days, or a delay option has not been accepted.
- The order is not financed.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items in new condition may be returned, unfortunately sale, used or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed or shipped to: Skid Steer Solutions LLC 2314 E. Bakerview Rd. Bellingham WA, 98226 USA. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, or resell the product, then we may reject a refund.
All refunds will be subject to a restocking fee between 5% and 25%.
Financed Order Conditions
For returns where a financing vendor has been used to purchase the product; the customer will be responsible for any financing fees or charges commonly known as "unwind fees". These are often times required to close the credit line with the financing vendor. We advise you to reachout to the finance company prior to cancelling or returning your order to ensure the contract is not breached and to ensure unnecessary fees are not incurred by you. They will advise you on any fees due and the best way to achieve your goal of returning the product. You may not be able to return just part of the order and may be limited in other aspects due to the terms of the contract, so it is very important to contact the company and representative you worked with before commencing with a return request. If you have any questions, please contact your Sales Rep. or customer service representative to assist you.
Lost or Damaged in Transit Conditions
Freight Damages and Lost Shipments
We rely on timely, accurate and secure shipping on a daily basis, and as such, have partnered with shipping carriers that we trust to do the job right.
In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery. You will also be responsible for filing a freight claim with the carrier. We will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation, but we are not responsible for carrier claims in this instance.
In the equally rare case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock the majority of items we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier of the issue and to locate your order, but note that it may take longer. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no cost and we will seek reimbursment from our shipping carrier.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us by clicking the link below, or calling 866-966-2538:
This document was last updated on August 5, 2021
More Details
Read on for more information and explanations of the finer points of our returns policy. Below, you will learn about:
- Returns outside of 30-days
- Exchanging an item
- Returning a used item
- Our warranty
Can I return and item outside of the 30-day policy?
We want our customers to order with confidence and rest assured that if the product they ordered is not compatible or suddenly won't work for the job at hand, they can replace it with the right product. Yes, you may return any unused item within 30 Days of the date of purchase. If you are returning your item after 30 days with an authorized RMA, you will be refunded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 5-25% restocking fee deducted, depending on the item being returned and its condition.
Store credit will automatically be applied to your customer account once the return has been inspected by us or our supplier. If you do not currently have a customer account, you may create one yourself, or call one of our customer service representatives for assistance.
Can I exchange an item?
If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping of the initial purchase, while we will cover the shipping costs of getting the new item out to you.
Can I return a used item?
We do not accept returns on used items, unless the item has been ruled to be defective by an authorized Skid Steer Solutions representative and is approved for warranty. Please contact customer service team to find out what options are available to you.
Freight Damages and Lost Shipments
We rely on timely, accurate and secure shipping on a daily basis, and as such, have partnered with shipping carriers that we trust to do the job right.
In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery. You will also be responsible for filing a freight claim with the carrier. For our part, we will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation.
In the equally rare case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock the majority of items we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier of the issue and to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no cost.
Our Warranty
We’re proud to work with the best manufacturers in the industry, and offer our supplier partners Manfuacturers Warranty on most all attachment products offered and sold on our website. If you find any physical defects in the materials or workmanship of the product you purchased, we will repair or replace the item at no charge. We will also cover all return shipping costs. Some exclusions apply.
Please click here to learn more about our Warranty
