Returns

At Skid Steer Solutions, we’re committed to customer service. If you’re not fully satisfied with your order, we’ll do everything we can to make things right. We pride ourselves in offering premium attachments, parts, and accessories, and stand behind everything we sell.

Hassle-Free Returns

We will gladly accept the return of any unused item within 30-days of delivery and issue a full refund, minus the cost of the initial shipment. You will also be responsible for any return shipping costs. You can expect your money back within 4 weeks of leaving your item with the return shipper, and in most cases you will receive your refund sooner.

We do everything we can to ensure accurate shipments of reliable products. In the rare case that you receive an incorrect or defective item, we will issue a full refund and cover all original and return shipping costs.

We only accept returns of unused items. Returns of unused items will be issued a full-refund minus a restocking fee from 5 - 25%. If we receive a return without an Return Merchandise Authorization, and upon inspecting the item for damage, misuse, or signs of operation, we find the item to be non-salable as a new item, you will be notified and presented with two options.

1. You may choose to receive store credit for the amount of the order less original shipping charges, as well as a 5-25% restocking fee and a fee related to severe damage or wear found on the product when it is received by us or a supplier. Please contact Customer Service by phone, email OR by responding to an open ticket related to your return request.
   
   
2. You may choose to to have the damaged item returned to you. You will be responsible for all transport costs, including the return shipping cost to Skid Steer Solutions or our supplier, and the additional return shipping cost to transport the item back to you. Please contact Customer Service by phone, email OR by responding to an open ticket related to your return request.
   
   *Restocking fees are deducted before we issue a refund. The restocking fee is only intended to cover our costs such as the parts and labor incurred by us to make the product resalable as new, or in it new-like condition. The restocking fee is determined by us (Skid Steer Solutions) at our sole discretion. 

An Important Note Regarding Financed products and how to Return a Product that has been paid for through Financing:
For returns where a financing vendor has been used to purchase the product; the customer will be responsible for any financing fees or charges commonly known as "unwind fees". These are often times required to close the credit line with the financing vendor and we advise you to reachout to the finance company prior to cancelling or returning your order. They will advise you on any fees due and the best way to achieve your goal. You may not be able to return just part of the order and may be limited in other aspects due to the terms of the contract, so it is very important to contact the company and representative you worked with before commencing with a return request. If you have any questions, please contact a customer service representative to assist you.

How to Return an Item

You must receive a Return Merchandise Authorization from our Customer Service Dept. inorder to return an item to Skid Steer Solutions LLC. 

You have three options when it comes to initiating a return request with Skid Steer Solutions:

• Call us at 1-866-966-2538
• Email us at cservice@skidsteersolutions.com
• Log into “My Account” and click the “Return Item” button

When calling or emailing, please be prepared to include:

• Your name
• Your order number
• The reason for your return

When logging into “My Account,” please follow these steps:

• Log in to your account
• View your order under “Complete Orders”
• Click the “Return Item” button

Return Form

Return Authorization Form
Web Order Number
First Name
Last Name
Email
Phone
Subject
Product Information
Upload Product Photos	Attach files   Each of your file(s) can be up to 20MB in size.You can attach as many as 5 files at a time.
	powered by

More Details

Read on for more information and explanations of the finer points of our returns policy. Below, you will learn about:

• Returns outside of 30-days
• Exchanging an item
• Returning a used item
• Our warranty

Can I return and item outside of the 30-day policy?

We want our customers to order with confidence and rest assured that if the product they ordered is not compatible or suddenly won't work for the job at hand, they can replace it with the right product. Yes, you may return any unused item within 90 Days of the date of purchase. If you are returning your item after 30 days, you will be refunded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 5-10% restocking fee, depending on the item being returned and its condition.

Store credit will automatically be applied to your customer account. If you do not currently have a customer account, you may create one yourself, or call one of our customer service representatives for assistance.

Can I exchange an item?

If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping of the initial purchase, while we will cover the shipping costs of getting the new item out to you.

Can I return a used item?

We do not accept returns on used items, unless the item has been ruled to be defective and is approved for warranty. Please contact customer service team to find out what options are available to you.

Freight Damages and Lost Shipments

We rely on timely, accurate and secure shipping on a daily basis, and as such, have partnered with shipping carriers that we trust to do the job right.

In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery.  You will also be responsible for filing a freight claim with the carrier. For our part, we will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation.

In the equally rare case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock the majority of items we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier of the issue and to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no cost. 

Our Warranty

We’re proud to work with the best manufacturers in the industry, and offer our 1-Year Limited No-Hassle Warranty and Manfuacturers Warranty from our suppliers on most all attachment products offered and sold on our website. If you find any physical defects in the materials or workmanship of the product you purchased, we will repair or replace the item at no charge. We will also cover all return shipping costs. Some exclusions apply.

Please click here to learn more about our Warranty

Page Updated: June 29, 2021 
Explanation of Changes: Skid Steer Solutions LLC has updated the language of this page to read more emphatically that returns of unused items are not accepted without an RMA (Return Merchandise Authorization) which is granted at Skid Steer Solutions LLC's sole discretion. If a product is used, Skid Steer Solutions LLC will not authorize the return without an RMA.

Other Updates Include:

• Restocking fee range increased to 25% to match the majority of our suppliers restocking fees.
• RMA requirements language clarified and iniation contact information added.