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Loyalty Points and Members
Loyalty Points and Members
Welcome to SkidSteerSolutions.com and our new website, and if you are here before 2016, you have arrived just a little early! SkidSteerSolutions.com has something new to offer as of 2016. We believe that returning customers who are enjoying the service level we uphold and the quality products we deliver should earn points that they can use to purchase quality skid steer, mini skid steer, excavator and telehandler attachments! We've developed a new website that offers our customers points on their purchases, and it's super easy to start amassing points. Just make an account before purchasing and depending on the value, points will be rewarded and can be redeemed!
If you are looking for high quality attachments and dependable service, you've come to the right place. Join today and receive welcome points to use with your first purchase.
If you have any questions regarding using your points, we will be updating a Q & A below as best as we can so that you can find answers quick and easy. For anything else, please contact one of our service members via our Live Chat portal or ask your question in the form below.
FAQ
**Orders made off our website that are discounted from listed or retail price will not receive loyalty points/website store credit. If your order is placed through our website and a coupon is used or store credit is used, points will be added to your account.
Q: Can the points I earned be redeemed manually or through phone orders?
A: No, in order to redeem your rewards and use them on new orders, you must use our website portal to redeem the points and order using your store account. A customer service agent would be happy to assist you with your order and helping you redeem your points for store credit, please contact us if you require assistance but note that we can not redeem the points for you. You will have to complete the check out at your own discretion. If your new order requires customizations and you can not order through our website but you'd like to use store credit, please redeem your loyalty points for the allotted store credit and a sales representative can subtract them from your account when applying them to your new order.
Q: If I order over the phone because of website difficulties or because my order requires customizations, will I be able to collect the points in some way?
A: Yes, please contact customer service - cservice@skidsteersolutions.com - after you have completed your order and have created a website store account. Please provide an order number and an agent will add point to your account. Note: You will need to have created a store account for the points to be added.
Q: If I prefer to order over the phone instead of through your website, will I be able to receive the points?
A: Yes, please contact customer service - cservice@skidsteersolutions.com - after you have completed your order. Please provide an order number and an agent will add point to your account. Note: You will need to have created a store account for the points to be added.
Q:Do the points I earn expire if I don't use them in the year I purchase?
A: No, the points do not expire. You can use them for as long as the program is alive. Note: Skid Steer Solutions reserves the right to change or terminate the way points are rewarded as well as to cancel the loyalty program all together. In the case that our loyalty program is cancelled, we will notify all customers with accounts/point balances and all previous redeemed store credit will not be affected. We will also offer an alternative remedy to the points that are unredeemed by customers.
How to Redeem
Step 1 - Sign in or Create an Account
Step 2 - View your account and have a look at your current store credit total if you have any.
Step 3 - View your Skid Steer Solutions rewards points balance and redeem for store credit. Click this button at the bottom left of your window after you've logged into your store account.
Step 4 - View your account balance (left). Select "Use Points" tab to begin redeeming SSS points for store credit on your account.
Step 5 - Confirm the reward redemption and repeat until points have been exhausted or there is not enough to redeem a reward. Thank you for choosing SkidSteerSolutions.com and for being a loyal customer of ours.
Terms and Conditions: Skid Steer Solutions, Inc. reserves the right to alter marketing materials without notice, including but not limited to our loyalty program. We will provide notice to any or all customers with point balances before cancelling or severely altering how previously acquired points or store credit can be used.